Returns
If a print is off, tell us.
We would rather reprint a dino than win an argument about plastic.
Window
About 14 days after it arrives. Unused, unchewed, not left in a hot car until it wilted. Custom name tags and figures that match what you asked for are made for you — we may reprint a defect, not take a change-of-mind on a name we already sliced.
How to ask
Log in → Account → Orders → Request a return. Write what happened (snapped tail, wrong color, missing piece). A photo in that note or an email helps.
What we do
Defect or our mistake: we reprint, or we refund. Change of mind on a ready-made toy that is still new: we decide case by case; you may cover return shipping. Licensed-character requests were never printed, so there is nothing to return.
Safety issues
Sharp edge, piece that broke into a swallowable bit — stop using it and write us the same day. Read Kid safety.